At Travl, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (https://www.travl.ae) and our services.
No Data SellingSecure StorageYour Rights ProtectedUAE Governed
Information We Collect
We collect personal information that you provide when placing an order, including your name, email address, phone number, and booking details.
Payment information is processed securely by third-party payment gateways and is not stored on our servers.
We may also collect non-personal data such as IP address, browser type, and device information for analytics and website improvement.
How We Use Your Information
To process your order and deliver the services you requested.
To communicate with you regarding your booking, updates, or support requests.
To improve our website, services, performance, and overall user experience through analytics.
Cookies, Analytics & Session Recording
We use cookies and third-party analytics tools, such as Google Analytics, to understand how visitors use our website and to improve our services.
We also use Hotjar to understand how visitors interact with our pages. Hotjar may record anonymised session data — such as pages visited, clicks, taps, scrolling, and mouse movement — and produce aggregated heatmaps. By default, Hotjar suppresses the text you type into form fields (for example contact, passport, or payment details); we use this data only in aggregate to improve usability, never to identify you personally.
You can opt out of Hotjar at any time via its opt-out page (https://www.hotjar.com/legal/compliance/opt-out) or by enabling "Do Not Track" in your browser.
Sharing Your Information
We do not sell, rent, or trade your personal information with third parties.
Information may be shared only with trusted third parties such as payment processors or service providers strictly for fulfilling your order.
We may disclose information if required to do so by law or governmental authority.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
However, no method of data transmission over the internet is completely secure; therefore absolute security cannot be guaranteed.
Your Rights
You have the right to access, correct, or request deletion of your personal data by contacting us at info@travl.ae.
You may opt out of marketing communications at any time by using the unsubscribe link in our emails.
Changes to This Privacy Policy
Travl reserves the right to update or modify this Privacy Policy at any time without prior notice.
Any changes become effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: info@travl.ae
Address: Abraj Al Mamzar, Al Mamzar, Dubai, United Arab Emirates
