If something happened on your trip and you need to claim on your AXA policy, get in touch. There is no online portal. You email or WhatsApp us and a real person walks you through it.
Your policy number, a short description of what happened with the dates, and any supporting paperwork. Medical reports, original receipts, a police report for theft, or airline notices for delays and cancellations.
Email or WhatsApp us with everything you have. There is no online portal here. A real person on the team picks it up and walks you through what AXA needs.
We submit the claim to AXA in the format they expect and keep you updated as it moves. If anything extra is needed, we tell you exactly what.
Send us a short description and we will tell you exactly which documents to gather.
Doctor or hospital report, prescriptions, itemised bills, payment receipts.
Original booking confirmations, the airline notice or other proof of cancellation, receipts for extra costs.
The Property Irregularity Report (PIR) the airline gave you at the airport, plus receipts for essentials.
Email or WhatsApp the team with your policy number and what happened. We respond on both.
For medical emergencies in progress, call the AXA assistance number on your policy document first.
What to expect, what to gather, and what to do if something goes wrong
Still have questions? Talk to our team →
