Travl

Make a Claim

If something happened on your trip and you need to claim on your AXA policy, get in touch. There is no online portal. You email or WhatsApp us and a real person walks you through it.

How it works

  1. 1

    Gather your documents

    Your policy number, a short description of what happened with the dates, and any supporting paperwork. Medical reports, original receipts, a police report for theft, or airline notices for delays and cancellations.

  2. 2

    Get in touch

    Email or WhatsApp us with everything you have. There is no online portal here. A real person on the team picks it up and walks you through what AXA needs.

  3. 3

    Submit and follow up

    We submit the claim to AXA in the format they expect and keep you updated as it moves. If anything extra is needed, we tell you exactly what.

What kind of claim do you have?

Send us a short description and we will tell you exactly which documents to gather.

Medical and hospital

Doctor or hospital report, prescriptions, itemised bills, payment receipts.

Trip cancellation or delay

Original booking confirmations, the airline notice or other proof of cancellation, receipts for extra costs.

Lost or damaged baggage

The Property Irregularity Report (PIR) the airline gave you at the airport, plus receipts for essentials.

Ready to start your claim?

Email or WhatsApp the team with your policy number and what happened. We respond on both.

Email info@travl.aeWhatsApp us

For medical emergencies in progress, call the AXA assistance number on your policy document first.

Claims — Frequently Asked Questions

What to expect, what to gather, and what to do if something goes wrong

Email info@travl.ae or WhatsApp us at +971 56 996 4924. Include your policy number, what happened, the dates involved, and any documents you already have. We will reply with the next steps.
Once a complete claim is with AXA, processing times depend on the claim type and how much back and forth is needed for documents. We push for the fastest possible outcome and keep you updated. We will not give you a guaranteed timeline up front because that depends on factors outside our control.
For most claims, no. We act as the point of contact and submit the paperwork on your behalf. For medical emergencies happening right now, your policy includes AXA emergency assistance numbers printed on the policy document. Use those first, then let us know so we can support the claim afterwards.
Yes. Most travel insurance policies require you to notify the insurer within a set number of days after the event (often 30 to 60 days, depending on the claim type). Check your policy schedule for the exact window, or send it to us and we will read it for you. Filing late is the most common reason claims get rejected, so reach out as soon as you can.
If AXA declines a claim, they explain why in writing. We help you read through the decision, identify whether any extra evidence could change the outcome, and put together a response if it makes sense to push back. Some rejections are final under the policy wording, and we will tell you honestly when that is the case.

Still have questions? Talk to our team →